How do call queues work?
You can set up a Call Queue for each Group in your Account. Once a Call Queue has been set up for a Group, incoming calls are queued if all of the Group’s members are busy. The caller will be diverted to the first member of the Group who becomes available.
Easy setup
A Call Queue can be activated for an existing Group (such as Support) in sipgate with one click. You can then upload your own on-hold music or greeting.
More Pro Features
Call Queuing is part of sipgate’s Pro Package. As well as Call Queues, the Pro Package currently includes Presence (Busy Lamps) and the IVR, with more features in development.
